How to buy a used car from Fresh Motors, Norfolk

Buying a used car or van shouldn’t be stressful. At Fresh Motors, we make it easy and take the hassle out of the process. Whether you buy online with home delivery, reserve and collect, or visit us in person at our Norfolk showroom, we make things simple. And don’t just take our word for it, check out our reviews.

Read our reviews

Three easy ways to buy

Choose what suits you best, whether it's online with delivery, reserve and collect, or in-store.

Three ways to buy your Certified FRESH® car or van!

Buy online

Do it all from your sofa. Video walkaround, part exchange, finance and secure deposit — then we deliver your car to your door.

Reserve & collect

Reserve for £99, we prepare the car, and you collect at a time that suits you. Best of both worlds.

Visit us

Prefer the traditional way? Book in, view the car, take a test drive, and drive away with everything explained clearly.

Buy online: Shop from the comfort of your own home

Want to do it all from your sofa? No problem. We’ll guide you through the full process remotely including a detailed video walk around, part exchange, finance and paperwork. Then we'll deliver your car to your door across Norfolk.

How it works

Get in touch via phone, email, WhatsApp or live chat with the car you’re interested in.
We’ll send a detailed walkaround video and answer any questions you have.
If you have a part exchange, we’ll value it remotely and talk you through the options.
Need finance? We can sort this online or over the phone.
When you’re happy, we’ll take a secure deposit (card payment via secure link or bank transfer).
We’ll send your order form and invoice through our secure digital portal for e-signature.
The final balance is paid by bank transfer (finance welcome too).
We agree a delivery date and time — and our driver will call with an ETA on the day.

Good to know

Your car is prepared to our Certified FRESH® standard before delivery.
Prefer to collect instead? You can switch to reserve & collect at any time.

Message on WhatsApp

Did you know you can message us on WhatsApp at: 01953 797272

Reserve your car online for £99 — Collect as soon as tomorrow

Reserve and collect: The hybrid purchasing experience

If you’d like to secure the car first, but still want to see it in person before you drive away, this is the perfect option. Reserve online, we prepare the car, then you collect at a time that suits you.

How it works

Contact us about the car via phone, email, WhatsApp or live chat.
We’ll send a full video walkaround and talk through any questions.
Reserve the vehicle with a £99 reservation fee.
We’ll confirm the plan — including part exchange and finance if you need it.
Your vehicle is prepared to our Certified FRESH® standard ready for handover.
We book your collection appointment and make sure everything is ready when you arrive.
You inspect the car, we complete the handover, and you drive away.

Good to know

Reserving helps avoid missing out if another customer is viewing the same vehicle.
If you decide you’d rather have it delivered, we can often switch you to home delivery.
Enjoy same day drive-away or next-day collection/delivery (*Available on select vehicles).

Start your search

Visit in-store: The full in-person experience in Norfolk

Prefer the traditional way? Come and see us in person. We’ll take you through the car properly, answer any questions, and make the whole process straightforward and relaxed.

How it works

Get in touch to check availability and book an appointment.
Arrive for your visit — we’ll have the car ready for you to view.
Take your time looking over the vehicle, and if you’d like, we can arrange a test drive.
We’ll explain your options for part exchange, finance, and warranty.
If you’d like to go ahead, you can leave a holding deposit to secure the vehicle.
We complete preparation to our Certified FRESH® standard and confirm your collection date.
On handover day, we run through the paperwork and you’re ready to go.

Good to know

Coming by train? Let us know — we can arrange collection from the local station.
Short on time? You can do a hybrid approach: reserve first, then visit for collection.

Book an test drive

Rated highly by drivers across Norfolk and the UK

Our reviews speak for themselves, so here's a few words from some of our amazing customers.

"I found the dealership to be excellent, was left alone to pick and choose which models I was interested in, then given all updated information, found the staff to be courteous and professional, gained a great deal and trade in, lots of extras and the experience was completely stress free, I would not hesitate to recommend or indeed purchase again from Fresh."
John K — Trustpilot

"Kieran was a pleasure to deal with from start to finish, helping me with online stuff that a 60 year old isn't great with. Will definitely deal with them again 👏👏"
Christopher — Trustpilot

"After having a bad experience with a big dealership company I was sworn off but after driving to work and seeing the A3 and looking on the website to see the Q3 I knew I had to have a look. Adam looked after me and my partner so well getting us booked in asap. I am so glad I decided to buy my car through fresh motors they have been brilliant and I couldn’t recommend them enough"
Kayleigh M — Trustpilot

"Easy as pie — Bought a 2022 Renault Zoe for my daughter and while I was apprehensive doing it all online, the whole process was smooth and simple. The car was well prepared and top quality and my daughter couldn't be happier."
Warren C — Trustpilot

"Brilliant experience with Fresh Motors and Adam. Spent a few weeks looking for a new car and came across Fresh Motors who responded quickly to my enquiry and made the whole process smooth and simple. Very happy with my new car and the condition it was sold to me. Highly recommend!"
Sophie G — AutoTrader

"After an unfortunate experience purchasing a used car from a main dealer, and then having to return said vehicle within a week of purchasing I decided to try Fresh Motors.At this point after a very disappointing experience I was a pretty picky buyer but throughout the process they were unfailingly courteous and helpful. They have dealt with some minor initial niggles with the vehicle.Without hesitation I will go back to them for my next car."
Shirley C — AutoTrader

"Recently bought a Honda Civic on finance, dealt with Dale Jeremy who was friendly and helpful throughout the process, and gave some sound advice. Really good deal on the car which was delivered to me in great condition. Very happy with the car and how smooth the whole deal was. I would definitely recommend this dealership to anyone looking."
Marcus K — Google

Kieran offered an amazing customer service as well as his colleagues, very professional. I had many questions and they reassured me. I'm glad I found this dealership and very happy with the purchase. Thanks for the coffee!
Stiven V — Google

What to expect when you buy from Fresh Motors

Every vehicle is prepared to our Certified FRESH® standard — and we keep the buying process simple too. Here’s how our preparation, payments and paperwork work (whether you buy online with delivery or in-store).

Discover Certified FRESH®

Preparation work

We carry out a huge amount of preparation to bring every vehicle up to our Certified FRESH® standard. If you wish to see any paperwork for the work we have carried out on your chosen vehicle, please ask your sales executive.

Service history

We only sell vehicles with service history. Any paperwork we have for the vehicle will be passed over to the new owner. If you’d like to view this prior to purchase, please ask our sales team and they’ll be more than happy to help.

MOT (minimum 6 months)

Every vehicle we sell comes with a minimum of 6 months MOT. If it has less than 6 months remaining, we replace it with a full new MOT. Where applicable, we also clear previous advisories, giving you complete peace of mind in your purchase.

Cambelt & wet belt

We’re cambelt experts at Fresh Motors. If the vehicle is due a new cambelt or wet belt within 6 months or 6,000 miles, we will replace it for you as part of the sale. If it’s not quite due yet but you’d like it done for peace of mind, please speak to a member of the team.

Deposit options

Deposits can be paid via debit or credit card on site, remotely via a secure portal, or via bank transfer, whatever suits you best.

Final balance (bank transfer)

The final balance is paid via bank transfer. We provide our bank details on your order form. We recommend paying the final balance 48 hours before handover to avoid banking delays, but you’re welcome to pay on the day of handover if you’d rather.

Digital paperwork

All our order forms and invoices are signed via a secure digital portal, so you don’t need to visit us or have access to a printer.

Paper & pen option

If you prefer, we can also do the traditional paper-and-pen documents when you’re on site with us, whatever is best for you.

Ready to get started? Discover our Certified FRESH® cars or vans for sale

View our vehicles

Frequently Asked Questions

Here's some answers to the most frequently asked questions by our customers

Can I part exchange (PX) my current car?

Absolutely, we take pretty much anything in PX. We will give you a fair, true market valuation based on live industry data and your vehicle’s condition.

Can I try selling my current car privately instead of part exchanging?

Absolutely, we are really flexible. You will often get a bit more selling privately, but we know the hassle that can come with it. A good option is to leave a deposit on the car you want, give yourself 2 to 3 weeks before collection, and try selling your car privately in the meantime. If it sells for more than the PX price, call us and we will remove the PX and you simply pay the full balance. If it does not sell, or you get fed up, just PX it as planned, that way you do not get stuck with two cars and you still get the car you want.

How do you value my part exchange, what price will I be given?

We will always give the correct trade value using a few different data sources, commonly Auto Trader and CAP, then adjust based on condition, service history, and MOT length. The more accurate information you can provide, the more accurate the valuation will be.

Can I pay all in cash?

Because of UK money laundering laws, we cannot accept large amounts of cash without evidence of the source of funds. For that reason we accept up to £1,000 in cash, and there is a 2% surcharge on the cash amount to cover handling fees. Bank transfer is the easiest option.

When do I pay for the vehicle?

We recommend paying 48 hours before collection or delivery to avoid delays if your bank holds funds, but you can pay whenever suits you. Some customers pay straight away, others prefer paying on handover day, and that is fine with us. Payment is by bank transfer, our details are on the order form, and we ask you to use the registration number as the reference.

Can I buy the vehicle online without coming to your site?

Of course. We have an easy buy option where everything is done over the phone or online. We send detailed walkaround videos, discuss part exchange and finance, and once you are happy and payment is sorted, we arrange a date and time for home delivery, including across Norfolk.

How can I trust your business if I have never met you before?

This is a simple answer, our reviews. You would expect us to tell you we are great, so do not ask us, listen to our previous and current customers. In our industry it is a tall order to have such high ratings, and we are thrilled to have them. We are here for our customers past and present, and we will be for a long time yet.

Will this vehicle sell soon?

We cannot ever promise how long a vehicle will take to sell, however what we can say is that on average our vehicles do sell quickly, and we have had disappointed customers in the past when they have missed out. In the modern world our vehicles can be reserved 24 hours a day, 365 days a year, so even if we are closed the vehicle could still go, meaning if you want it we recommend acting fast.

Do you buy cars as well?

We absolutely do. We make selling your vehicle as easy as it can be, we are more than happy to collect it from you, and we always pay a fair price via bank transfer. If you want a valuation, please do get in touch with your registration, mileage, and a few photos.

Is the £99 reservation fee refundable?

The £99 reservation fee is fully refundable in certain circumstances. For more information on this please visit the terms and conditions which can be found here (add link).