Information about our finance and insurance services
Who are we?
Fresh Motors Ltd
Fresh Motors
Norwich Road
Watton
Norfolk
IP25 6HW
Tel: 01953797272 Website: www.freshmotors.co.uk
Company No: 9886374
Who regulates us?
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.
For the provision of finance, Fresh Motors Ltd is authorised and regulated by the Financial Conduct Authority, firm reference number 771026. Fresh Motors Ltd is a Credit Broker and not a Lender.
You can check this information on the FCA Register at here
Which service will we provide for you?
We act as an FCA-regulated credit broker and not a lender. We could introduce you to a limited number of finance providers and their finance products which may have different interest rates and charges.
We are not an independent financial advisor. We will provide details of products available from the finance providers we work with, which have been selected by ourselves to meet our own commercial interests and provide our customers with good outcomes.
Our services do not offer all market options, and we are only able to offer finance products from the partners on our panel; there may be better options available for you in the open market as we are not impartial, and no advice or recommendation will be made. You must decide whether the finance product is right for you therefore we do recommend carrying out your own research.
We work with the following finance partners: MotoNovo Finance, Close Brothers Motor Finance, Oodle, First Response and Evolution Funding. We have commercial terms in place with each partner on our panel. In the event you have acceptances with more than 1 partner on our panel, we will make you aware of this. We will always try to provide you with the best outcome we are able to from our panel, however it is always your decision which finance acceptance to proceed with.
Will you have to pay for our services
We do not charge a fee for our services, however we will receive a commission for introducing you to a finance provider with whom we work with, if you proceed with an acceptance. This commission is a fixed payment or fixed percentage of the amount you finance but can vary by finance provider. This does not impact the rate or acceptance you are provided. You will be provided with full information on the amount we will receive and how this has been calculated before completing your finance agreement and you can request further information at any time.
In identifying and assessing your requirements we may seek information about your personal circumstances to pass to our finance partners, to assist them in making a decision. It is therefore important that you provide us with accurate and relevant information.
Expectations
Before the sale you can expect to have any significant and unusual exclusions or exceptions relating to the finance agreement brought to your attention. A clear statement of price, including where applicable a breakdown of any interest charges. The commission we receive from the finance provider will be disclosed to you before proceeding with the finance agreement. Details of your cancellation rights and our complaints procedure. Copies of your finance agreement documentation or information as to when these documents will be dispatched
After the sale you can expect not to encounter any barriers regarding the Right of Withdrawal from your finance agreement within regulatory agreed timeframes. To have any complaint dealt with in a timely and professional manner.
Our insurance services
At present we do not offer any insurance products.
What to do if you have a complaint
If you wish to make a complaint, contact Jacob Freshwater, Fresh Motors, Norwich Road, Watton, IP25 6HW.
You can register a complaint by email: jacob@freshmotors.co.uk, telephone: 01953 797272 or by writing to us.
Privacy policy
Fresh Motors Ltd are committed to protecting and respecting your privacy, our Privacy Policy can be found on our website by clicking here. This Policy together and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.